SuperLED Electronic Co., Limited - Service Commitment for LED Lighting Solutions

A. Customer-Centric Service Commitment

At SuperLED Electronic Co., Limited, we are steadfast in adhering to the Product Quality Standards and Consumer Protection Guidelines of [Country/Region], ensuring our LED Lighting solutions exceed customer expectations through comprehensive and exceptional services.

• 24/7 Customer Support: A dedicated hotline, +86-755-2103-1150, stands ready to provide immediate assistance, ensuring our customers' needs are addressed around the clock.
• Prompt After-Sales Response: Upon receiving a repair request, our dedicated after-sales team guarantees a swift response within 24 hours to address any maintenance concerns.
• Complimentary Warranty: A complimentary warranty is offered for all our LED Lighting products during the specified warranty period, safeguarding our customers' investments.

Exclusions from Free Warranty:

• Damages arising from misuse, improper maintenance, or unauthorized servicing.
• Damages incurred during installation, disassembly, or maintenance by non-authorized personnel.
• Discrepancies between the purchased product model and the model being repaired.
• Damages caused by natural disasters beyond our control.
• Products that have surpassed the warranty period as stipulated by the state and SuperLED Electronic Co., Limited.

B. Warranty Period Commitment for SuperLED & HONGLANG LED Lighting Series

• The warranty period commences from the date of purchase, as recorded in our after-sales system.
• The precise warranty duration for each product is clearly outlined in the sales contract, ensuring transparency and clarity for our customers.

C. Installation & Debugging Services (Optional)

• Customers opting for installation and commissioning services for SuperLED or HONGLANG LED Lighting products enjoy the expertise of our skilled team.
• Upon receiving a debugging or maintenance request, our services are dispatched promptly: within one working day for central city locations and within two working days for outlying areas, towns, and remote rural regions (subject to exceptions or remote locations).
• If customers provide their own installation materials, our staff conducts a thorough quality check. In case of substandard materials, we promptly inform the customer and recommend replacement with qualified materials. If the customer declines, we reserve the right to withhold installation services for safety reasons, ensuring traceability and reporting back to the company.

D. After-Sales Service Philosophy

Acknowledging the potential frustration associated with product quality issues, we are committed to alleviating our customers' concerns swiftly and with empathy. Our core service principles are:

• Smile: We greet every customer with warmth, consideration, and gratitude, reflecting our positive approach.
• Quickness: We act promptly to welcome and attend to every customer, valuing their time and demonstrating our eagerness to serve.
• Dexterity: We earn trust through our proficient and efficient working style, ensuring a seamless and enjoyable experience.
• Sincerity: Sincerity forms the foundation of our service mindset and governs all our interactions.
• Research: We continuously enhance our product knowledge, study customer needs, and refine our service skills to better serve our clients.

Contact Us:

• 24-hour After-Sales Service Hotline: +86-13715247959
• After-Sales Service Supervision Telephone: +86-755-2103-1150